Cancellation Policy

Welcome to Soliket! We understand that sometimes plans change. Please read our cancellation policy to understand the terms and conditions regarding the cancellation of orders made through the Soliket E-commerce Application.

1. Order Cancellation:

1.1. You may request the cancellation of your order within 2 hours of placing the order.

1.2. To initiate a cancellation, log in to your Soliket account, go to the "Order History" section, and follow the provided instructions.

2. Cancellation Eligibility:

2.1. Cancellations are only accepted if the order has not been processed for shipping.

2.2. Once an order is processed and dispatched, it cannot be canceled. Please refer to our Return Policy for further assistance.

3. Refunds for Canceled Orders:

3.1. If your order is eligible for cancellation, a refund will be initiated to your original method of payment.

3.2. Refunds may take 3 business days to process.

3.3. Please note that shipping costs are non-refundable.

4. Contacting Customer Support:

4.1. If you encounter any issues or have questions about canceling an order, please contact our customer support team at soliket2024@gmail.com

4.2. Our customer support team is available during business hours to assist you.

5. Cancellation Notification:

5.1. You will receive a confirmation once your order cancellation is processed.

5.2. Please review the cancellation confirmation for accuracy. If you do not receive a confirmation, contact our customer support team immediately.

6. Multiple Cancellation Requests:

6.1. Repeated cancellation requests for the same order may be subject to review by our customer support team.

6.2. We reserve the right to refuse multiple cancellation requests for the same order if abuse or misuse is suspected.

7. Policy Changes:

7.1. Soliket reserves the right to update or modify this cancellation policy at any time.

7.2. It is your responsibility to review the policy periodically. Your continued use of our services after any changes indicates your acceptance of the modified policy.

8. Exceptions:

8.1. In exceptional cases where an order cannot be canceled due to circumstances beyond our control, our customer support team will work with you to find a suitable solution.

Thank you for choosing Soliket! We appreciate your understanding and cooperation in adhering to our cancellation policy.